At Biles Fire Protection Services, we protect our customers’ property as if it were our own. This dedication and personal service has been the cornerstone of our business. When a satisfied customer tells a colleague or neighbor about the quality of our service, and we earn a new customer, we know we’re doing our job and giving our customers peace of mind.
Our service philosophy is centered on fast response times, reliable support and affordable pricing. With 8 technicians and a fleet of service vehicles, we offer 24-hour emergency service, same-day repair service, and often have a technician on the road for service calls within the hour.
Our inspectors, technicians, and designers are certified through the National Institute for Certification in Engineering Technologies (NICET). We have the knowledge and experience to design, install, inspect and service a wide range of fire protection systems.
The safety of your property and your people is your top priority – and ours.
Meet Our Team
Charles Biles (President)
With over 35 years of experience in the fire protection industry, Charlie founded the company on the principle of giving each customer top quality service at affordable prices. Charlie has earned multiple certifications including N.I.C.E.T. Level III Certified, Patterson Pump Training Certification, Oklahoma St. University Inspection & Testing Certified, and is a Prior Grade 3 & Grade 4 sprinkler instructor for the ABC Apprenticeship Program and is a member of the N.F.P.A. and the A.F.S.A. Charlie treats every customer’s property as if it were his own…and we protect our own.
Charlie hails from Baltimore and is a husband, father, and grandfather. In his spare time, Charlie enjoys motorcycling and football and participates in Dick Gelfman’s Ride Across Maryland motorcycle charity ride for cancer. He also supports the Wounded Warrior Project in Maryland and supports the Faces of Valor for Military and Law Enforcement.
Samantha Piazza (Accounts Manager)
Samantha has been with Biles Fire Protection Service since 2013 and is the Accounts Manager. Samantha is born and raised in Baltimore and bleeds orange in the summer and purple in the winter! In her spare time, she enjoys do a little local site seeing, taking trips to the beach and going to the ball game to cheer on her home team! Samantha looks forward to assisting you with all of your invoicing needs, as well as providing you with all necessary paperwork for your sprinkler systems.
Toni Piazza (Service Coordinator)
Toni is the Service Coordinator at Biles Fire Protection Service and is from Baltimore. She enthusiastically works with every client to give them the best experience possible in dealing with clients scheduling and servicing needs. In her spare time, she enjoys all that our area has to offer including fishing, swimming, beach time and loves to cook and bake. In the summer, you can find Toni cheering on her Orioles and fall/winter cheering on her Ravens!